XenkonparkXENKONPARK · GOOD TO KNOW
Frequently asked questions
What are the birds made from?
Our Fabric Birds use a cotton-linen blend outer, polyester filling and a separate sealed mineral-weight pouch. Our Cast Birds have a painted cast-iron body and cork base pad. See the individual product page for the specific color, dimensions, weight and care information.
Where can I use my doorstop?
Use these home accessories indoors in dry conditions. Lift them when moving them and check the contact surface and base regularly. They are not toys. We do not promise suitability for every door weight, fire doors or automatic door closers.
Where do you deliver?
We deliver to the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, U.S. territories, APO/FPO addresses and PO Boxes are not supported. Use a physical street address within the supported area.
How much is shipping and how long does it take?
Standard shipping is free for all orders. Handling takes an estimated 1–2 business days; transit takes an estimated 3–4 business days after dispatch, for an estimated total of 4–6 business days. Business days are Monday–Friday, excluding U.S. federal holidays. These are estimates, not delivery guarantees.
What is the daily order cutoff?
The cutoff is 7:00 PM at fixed GMT−06:00 (Central Standard Time), throughout the year. It does not change for daylight saving time. Orders before the cutoff on a business day enter that day’s handling schedule; orders after the cutoff, on weekends or on excluded holidays begin handling on the next business day.
Are taxes charged?
The checkout tax amount is $0.00. This does not describe the products as legally tax-exempt. All store prices and checkout amounts are in USD.
How do payments and order acceptance work?
Review your items, address and total before authorizing payment. A payment authorization does not by itself establish order acceptance. Refer to the payment result and any order acceptance communication issued for your purchase. If a payment is unsuccessful or its status is unclear, contact support before attempting to resolve an existing charge.
Can I return a bird?
Contact [email protected] within 30 days after delivery with your order number and reason. Ordinary change-of-mind returns must be unused, in their original condition and original packaging. Obtain authorization and the return address before sending an item. Approved returns go to our company address in Lyon, France.
Who pays return shipping?
We cover return shipping when the issue is our error, damage or a defect. You cover return shipping, including the international return to France, when you change your mind. There is no restocking fee. Opening packaging to inspect a damaged, defective or incorrectly supplied item does not automatically disqualify that claim.
When will I receive my refund?
After the returned item is received and inspected and the refund is approved, the refund will be returned to the original payment method within 10 calendar days. Please contact support if you need help identifying a refund.
How can I contact you?
Email [email protected] or use our Contact page. Include the order number, if applicable, and the details needed to help with your request.
Questions? [email protected]